complaint·August 31, 2023

Care staff stated at times it may take a bit longer to respond if all caregivers are providing care to different residents, but it is never for an extended amount of time. Due to the information gathered LPA finds allegation to be UNFOUNDED. LPA investigated allegation “Staff do not provide proper food service to residents in care”. LPA interviewed residents and staff and conducted a file a review. LPA interviewed 7 residents, in which they stated at times they get food delivered to their rooms and they always receive their food. At times the food can be cold, but they are able to reheat the food. LPA interviewed care staff in which they stated the kitchen staff make the food and then inform them when the food is ready for delivery. Caregivers pick up the food and delivery it to the resident rooms. Care staff stated they are unaware of a time when residents did not get their food delivered and residents were without a meal. LPA interviewed the Food Service Director, in which they stated residents are never without a meal. Kitchen informs care staff when food is ready for delivery and then care staff delivery the food to resident rooms. Medication technicians then check the meal tickets and verify that all residents have had their meal. Due to the information gathered LPA finds allegation to be UNFOUNDED. LPA investigated allegation, “Staff is unable to meet resident care needs”. LPA interviewed residents and staff and conducted a file a review. LPA interviewed 7 residents, in which they stated their care needs are met by the facility staff. Residents did not have an issue with receiving the proper care. LPA interviewed care staff in which they stated they are able to meet the needs of the residents. All care staff stated they are staffed correctly and there has been no issues with resident’s receiving the proper care. LPA interviewed care staff in which all staff stated they work together as a team, so if the assigned caregiver cannot respond to resident’s care light quickly, a different care staff will help. Due to the information gathered LPA finds allegation to be UNFOUNDED. Continuation on 9099-C. LPA investigated allegation, “Facility doors pose a hazard to residents in care”. LPA interviewed staff and residents in care. LPA interviewed Director of Environmental Services in which he stated there have been complaints that the doors are heavy to open and that they don't like the self-latching doors. Director stated the fire department requires the self latching doors and that facility has been instructed they are not able to use door stoppers. LPA interviewed residents in care which all stated they have had no issues with the facility doors. Due to the information gathered LPA finds allegation to be UNFOUNDED. Exit interview conducted. Copy of report provided.