complaint·July 25, 2023

It is alleged that Doctors are paid under the table and do not see residents. Interview with the Licensee indicated that residents are transported to their doctor appointments by facility staff, or a county worker as needed. All of the residents pay for their medical care with their insurance. Six (6) of six (6) residents interviewed tell LPA they receive the medical care they need. It is alleged that there is no air conditioning and it's hot. On 09/04/2021 LPA monitored facility temperature and noted two thermostats set at 73 and 74 degrees F. On 07/25/2023 LPA observed two thermostats set at 73 and 76 degrees F. It is alleged that food has flies and is cold, facility only serves oatmeal, sandwiches, hot dogs or spaghetti and no outside food is allowed. Interviews revealed that staff assist residents with online orders for delivery and take them for food and shopping outings. It is alleged that there are no chairs to sit and watch TV or activities. Interview revealed that due to renovations, living room furniture was moved for floor replacement and painting, however, the dining room seating and TV remained available. During LPA visit on 07/25/2023, LPA observed multiple couches in the living room. Based on the available information we have found the complaint allegations are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. A copy of this report is being reviewed with and furnished to the facility representative.