complaint·April 11, 2025

Based on observations, interviews, and record review, the allegations are SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. During today’s visit, a deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report LIC9099, LIC9099C and LIC9099D were discussed and provided to House Manager Florence Nahin and discussed over the phone with licensee Ghislaine Ramasar and Oscar Ramasar along with a copy of the appeal rights. For the allegation, Licensee is not ensuring that a complete record is being maintained for a resident in care. LPA Hernandez reviewed and received resident file for former resident. Additionally, LPA Hernandez spoke with Administrator Ghislaine Ramasar who stated residents records are completed and kept in a secure and locked space. For the allegation, Staff do not seek assistance for resident(s) in care in a timely manner. LPA Hernandez conducted (6) resident interviews. 5 out of the 6 residents stated facility staff do help them in a timely manner. LPA Hernandez conducted (4) staff interviews. 4 out of the 4 staff stated facility staff do help residents in a timely manner. For the allegation, Facility is unkept. LPA Hernandez conducted (6) resident interviews. 6 out of the 6 residents stated the facility is kept clean. Additionally, LPA Hernandez conducted (4) staff interviews. 4 out of the 4 staff stated the facility is cleaned everyday and it is always kept clean. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies pertaining to these allegations, were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Florence Nahin.