complaint·April 11, 2025

For the allegation, Resident sustained bruising while in care. LPA Hernandez conducted (3) resident interviews. 3 out of the 3 residents stated they have not sustained any bruising by facility staff while in care nor have witnessed any residents in care sustain bruising from facility staff. Additionally, LPA Hernandez conducted (3) staff interviews. 3 out of the 3 staff stated residents do not sustain bruising while in care from facility staff but at times can have behaviors that cause them to hit things or objects. For the allegation, Resident was financially abused while in care LPA Hernandez conducted (3) resident interviews. 3 out of the 3 residents stated the facility is not financially abusing them. Administrator Ghislaine and Oscar Ramasar stated residents get their funds monthly from conservators which is then documented. Administrators stated money for (4) residents are kept in office for management and safeguarding purposes and the rest are given to residents in care. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies pertaining to these allegations, were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Florence Nahin.