complaint·April 18, 2024

Residents interviewed reported that staffs were informing them of the facility menu every week. LPA brown unable to interview Resident #1 (R1) as R1 moved out at the facility on 04/13/2024. Interviews with four (4) of four staff indicated that they are providing quality meals to their residents everyday and no incident happened at the facility that they served poor quality meals to their residents. Staffs interviewed added that they are informing their residents of their facility menu every week. During the facility visit on 04/18/2024, LPA Brown observed that staffs at the facility provided nutritious breakfast to their residents as residents were served rice porridge with milk, mixed fruit and a choice of drink. The second allegation indicates Staff do not ensure residents' rooms are kept clean. Interviews with four (4) of four (4) residents indicated that staffs at the facility are cleaning their room everyday and there's no incident that staffs at the facility did not ensure that their rooms are kept clean. Interviews with four (4) of four staff indicated that they are cleaning the residents room everyday and they always ensure that residents rooms are kept clean. Staffs interviews revealed that staffs are cleaning residents room twice a day, once in the morning and before bed time. During the facility visit on 04/18/2024, LPA Brown observed the resident rooms were kept clean. Based on the evidence, the allegation that Staff do not provide quality meals to residents in care (Allegation #1), and Staff do not ensure residents' rooms are kept clean (Allegation #2) are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 was discussed and provided to Licensee/Administrator Restituto "Resty" Calilung.