complaint·July 25, 2024

Administrator Moreira added R1 and R2’s family were kindly asked to step outside. Administrator Moreira reported law enforcement was called and issued Trespass Arrest Authorizations for three (3) of R1 and R2’s family members, including R1 and R2’s responsible person. LPA contacted law enforcement and verified the three (3) Trespass Arrest Authorizations are valid. LPA made several attempts to contact the reporting party and did not receive a response. R1 and R2 have since been relocated and were unable to be located for an interview. LPA interviewed one (1) resident who was identified as a possible witness. The resident corroborated witnessing R1 and R2’s family yelling profanities and behaving hostile towards Administrator Moreira and others around them. The resident reported they also asked R1 and R2's family to step outside to calm down and was yelled at by them. Based on the aforementioned, this agency has investigated the complaint alleging, “Staff are denying authorized representative access to the facility”. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided Administrator Moreira.