complaint·June 29, 2025

On 06/28/25 from 8:45 am- 12pm LPA conducted Interviews with R2-11 regarding the allegation above, 8 of 10 residents interviewed denied the allegation above and reported they have not requested copies of their records but believe they facility would provide them upon request. 2 of 10 residents interviewed denied the the allegation above and reported they have received copies of their records when requested. On 06/28/25 LPA unable to interview R1 as R1 passed away while receiving services outside of Atria Hacienda. On 06/28/25 from 1:00 pm - 3:30pm LPA conducted interviews with S1-S8 regarding the allegation above, 7 of 8 staff interviewed denied the allegation above, 1 of 8 staff interviewed reported having no knowledge of records request. 3 of 8 staff interviewed reported copies of records are provided in person when requested, 1 of 8 staff reported copies of records are provided as requested, 4 of 8 staff interviewed are unaware of how records are provided. On 06/29/25 LPA conducted a review of R1’s file, LPA did not observe any records request documentation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.