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Inspection visit

complaint

PICO DE LOROLicense 336407734
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Additionally, in R1's Admissions Agreement under the section 14 for Refunds the contract notes that "stays in the hospital or nursing home does not form as a basis for any refund at all". Since R1 was not evicted and after R1's hospitalization was staying at a SNF pending recovery, according to the Admissions agreement, R1 would not qualify for a refund for this time period. Due to interviews and record review, the complaint is UNFOUNDED. This agency has investigated the complaint alleging "Facility failed to issue a refund". We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Administrator Vivien Rillo and a copy of this report was provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)(20)Type A

    Additional Personal Rights of Residents in ...Facilities: (a) In addition to the rights listed ... residents...shall have all of the following personal rights: (20) To be protected from involuntary transfers, discharges, and evictions.... This requirement was not met ass evidenced by: Based on interviews conducted, the Licensee did not comply with the above regulation with one resident. The Licensee refused to readmit R1 after hospital discharge due to R1 being positive for COVID-19. R1 was subsequently transferred to SNF. This was an immedaite personal rights violation of R1.

FAQ · About this visit

Common questions about this visit

What happened during the December 20, 2021 inspection of PICO DE LORO?

This was a complaint inspection of PICO DE LORO on December 20, 2021. The inspection found no deficiencies and no citations were issued.

Were any citations issued to PICO DE LORO on December 20, 2021?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.