complaint·April 26, 2024

LPA conducted interviews with (4) staff scheduled on Monday 4/22/2024, who denied there was no staff working on this date. Around 10:30am, staff reported activities are taking place at the facility, and staff are walking around to ensure residents in their rooms are supervised. LPA conducted (4) resident interviews which revealed that staff come and assist the residents and check on them. During today’s visit LPA was at the facility from 8:40am to 11:30am and observed staff was present in the kitchen, resident rooms, and common areas. Therefore, based on interviews, records review and observation the allegation that no staff were present at the facility on Monday 4/22/2024 is unsubstantiated. It was alleged that " Staff did not keep the facility clean or sanitary" . LPA conducted a walk through of the facility, including common areas, kitchen, resident rooms, bathrooms, and outdoor area. LPA observed the facility was clean and sanitary. LPA observed the cleaning supplies the facility utilizes to conduct regular cleaning of the facility, as well as hygiene and incontinent supplies for residents. LPA conducted (6) staff interviews, which revealed conflicting information. (1) staff interview revealed housekeeping staff do not always keep the facility clean, however (5) staff reported the facility is kept clean and all staff work together to help keep it clean. LPA conducted (4) resident interviews which revealed that staff keep their rooms clean and conduct laundry regularly. Therefore, based on interviews and observations LPA found that the allegation is unsubstantiated. It was alleged that " Staff did not ensure that residents were adequately fed", and facility residents appeared to be malnourished and “drugged”. LPA conducted a tour of the facility including the common areas, resident rooms and bathrooms, and outdoor areas. LPA found observed residents engaging in activities, and in their rooms. No health or safety issues were observed concerning the care of the residents. LPA also reviewed the facility menu, and conducted a walk through of the facility kitchen and found the facility meets the required food supply. LPA conducted (6) staff interviews who denied that residents are malnourished and being fed. LPA conducted (4) resident interviews which revealed that residents are being fed and there is enough food for the residents. Therefore, based on interviews, records review and observations, LPA found the allegation is unsubstantiated. Findings that are unsubstantiated mean that although the allegation is valid, the preponderance of the evidence standard has not been met. An exit interview was conducted with Administrator, Efren Rillo where this report was reviewed and provided to them.