Complaint·July 20, 2022

LPA Brown toured the facility with Wellness Director Melissa Bridges and Staff 5 (S5) last 07/14/2022 at around 10:15 AM and LPA Brown observed dead roach at resident room #5, room #7, and room #18 and roach droppings at room #5, room #7, room#10, room #11 and room #18. Also, during the visit, LPA Brown observed the facility’s contracted exterminator however, per review of their Monthly Maintenance Control Spray, LPA Brown observed only 10 resident rooms were sprayed/serviced. LPA Brown recommended to Wellness Director Melissa Bridges that all rooms must be sprayed/serviced not just 10 selected resident rooms. Wellness Director Bridges reported that they have a plan with the contracted exterminator to address the issue which is to increase the days of their contracted exterminator from monthly to twice a month and that all resident rooms must be sprayed. Based on observation and interviews, the allegation of Facility has roaches is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted and a copy of this report, LIC9099, LIC9099D and appeal rights was discussed and provided to Wellness Director Melissa Bridges.