Complaint·November 9, 2022

On 9/12/2022, the facility contacted R1’s primary doctor to get an additional medication due to the first medication not resolving the symptoms. Due to the ongoing issue, the facility contacted a specialist doctor and setup an appointment for 9/29/2022. The appointment scheduled on 9/29/2022 was canceled and rescheduled to 10/13/2022 due to R1’s medical insurance and R1 needing a specific type of medical transport. R1's responsible party was contacted and informed of the appointment delay. On 10/4/2022, the facility contacted R1’s primary doctor and R1 was prescribed an additional medication. On 10/13/2022, R1 completed the appointment with the specialist doctor and was prescribed medication to treat R1’s symptoms. R1 currently takes a medication twice a day to treat the symptoms. Staff and R1 stated that R1's medication is being used as directed by the doctor. R1 stated that they are healing, not in pain, and there are no complaints on how the facility is treating R1’s medical needs. LPA found that the facility took the correct steps and had documentation for R1’s progress. LPA was not given information to collaborate the allegation. For allegation, Staff failed to meet resident's hygiene needs: LPA was given a copy of R1’s shower schedule that shows R1 is showered twice a week. LPA conducted interviews with staff and R1, during interviews conducted LPA was informed that R1 is showered every Monday and Friday. LPA was informed that R1 has sponge baths in between shower days and is showered more often if needed. LPA was informed the resident's bedding is changed every two (2) to three (3) days. R1 stated the staff does a good job with their hygiene. LPA was not given information to collaborate the allegation. For allegation, Facility is unclean: LPA conducted interviews with staff and residents, LPA found that the resident’s bedrooms and bathrooms are cleaned daily. The residents bedding is changed twice a week and will be changed more often if needed. LPA observed the resident’s bathrooms and bedrooms to be clean and free of odor. LPA was not given information to collaborate the allegation. For allegation, Staff is not assisting resident with feedings: LPA was given a copy of R2's physician's report that shows R2 is on a special diet and receives feeding assistance. LPA interviewed R2 and staff and found that the staff are assisting R2 with feedings. R2 stated they are never left on their own to eat and assistance by staff is always given during feeding times. LPA was not given information to collaborate the allegation. Based on information found and discovered, LPA found that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore the four (4) allegations listed above are deemed UNSUBSTANTIATED. An exit interview was conducted, and this report was discussed and provided to Wellness Director/Manager Melissa Bridges, along with a copy of the appeal rights.