Complaint·January 20, 2023

In addition, during the facility visit last 07/14/2022, LPA Brown observed R1 neat in appearance, hair neatly comb, wearing clean clothes and comfortable shoes. Regarding allegation Facility did not ensure that resident was adequately hydrated while in care, LPA Brown reviewed documents and conducted interviews with relevant parties. Staffs interviews indicated that they all checked on all residents every one (1) to two (2) hours to ensure that they are adequately hydrated. Residents interviews indicated that staff are checking on them and constantly reminding them to always be hydrated and if needed, staffs are assisting them on getting their water or juice in their room. During the visit last 07/14/2022, LPA Brown observed a pitcher of water available in R1's room and also observed two (2) water and juice carts located near the activity area and in front and Administrator Aladin reported that water and juice carts were made available 24 hours for their residents in care. Regarding allegation Facility did not seek resident medical attention while in care, LPA Brown reviewed Resident #1 (R1) documents and conducted interviews with relevant parties. Staff interviews indicated that they are all assisting residents if they needed help, and if a resident needed medical attention, they make sure that they are assisting and providing the needed medical attention for the resident. Staff interviews also revealed that any observed changes of condition of a resident is being reported to the residents' physician. Residents interviews indicated all staff are assisting them if they need help and if they need medical attention, staffs will report to their physician for them to get the medical attention they need. LPA Brown reviewed documents and LPA Brown observed that R1 had regular visits and consultation with R1's Physician. This agency has investigated the complaint allegations. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Administrator Amelia Aladin and a copy of this report (LIC9099) was discussed and provided.