Complaint·February 10, 2023

Residents’ interviews indicated that staff never yelled at them, and they did not witness an incident at the facility where a staff yelled at a resident. Moreover, interview with residents revealed that they did not witness S1 yelling at a resident. Residents’ interviews revealed that all staff are kind and always ready to help the residents in care. In addition, during the facility visit last 01/27/2023, LPA Brown observed staffs and S1 talking to residents kindly and with respect. LPA Brown did not witness any staff or S1 yelling at R1 or other residents. Regarding allegation “Facility overcharged resident”, LPA Brown reviewed documents and conducted interviews with relevant parties. Staffs’ interviews indicated that they are aware and informed last 01/2023 of the intended increase in the facility rate due to the recent increase in Supplementary Security Income/State Supplementary Payment (SSI). Staff #1 (S1) reported to LPA Brown during the facility visit last 01/27/2023 that all residents are informed of the facility rate increase last 01/2023 due to the recent increase in SSI payments effective 01/2023. S1 added that they are only charging their residents with what’s allowed facility rate for basic services by the state, and the facility are not charging their residents or R1 more than the SSI facility rate for basic services that the state allowed. LPA Brown interviewed R1, and it revealed that R1 misunderstood the information provided by the facility of the intended facility rate increase due to recent increased in SSI payments last 01/2023 and R1’s not aware that the facility’s charging only the allowed facility rate for basic services by the state and that the facility cannot charged more than what’s allowed by the state for facility rate for basic services. This agency has investigated the complaint alleging “Staff yelled at resident (Allegation #1)”, and “Facility overcharged resident (Allegation #2).” We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with RN Aldrin Aladin and a copy of this report (LIC9099) was discussed and provided.