Complaint·March 3, 2023

Staffs’ interviews revealed that they are all assisting residents at the facility on their medical appointments and no incident happened where a resident failed to attend the scheduled medical appointments. In addition, staffs’ interviews indicated they never cancel residents medical appointments and no incident happened where a resident failed to attend the scheduled medical appointment. LPA Brown interviewed Resident #1 (R1) and R1 reported to LPA Brown that facility staffs are assisting on R1’s medical appointment and they ensure that R1 attends the scheduled medical appointment. LPA Brown reviewed R1's Medical Appointments Log and it indicated that staffs are assisting residents on R1's medical appointments per schedule. This agency has investigated the complaint alleging “Staff does not ensure resident attends medical appointments.” We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with RN Aldrin Aladin and a copy of this report (LIC9099) was discussed and provided.