Complaint·September 23, 2025

During Residents interviews Eight (8) out of (8) residents interviewed also denied the allegation. They confirmed that staff members are always helpful and call for a nurse or ambulance when needed, ensuring they receive timely medical care. The interviews with both staff and residents consistently refute the allegation, suggesting that the facility's medical care procedures are being followed effectively. Second Allegation: Staff did not provide adequate housekeeping services in residents’ room In regard to allegation #2, LPA Singh inspected several areas of the facility. LPA Singh did not observe the facility staff did not provide adequate housekeeping services in resident’s room. LPA Singh interviewed staff, who all denied that the facility staff did not provide adequate housekeeping services in the resident’s room. Five (5)out of Five (5) staff stated that facility staff clean the facility on a daily basis. LPA Singh also interviewed residents and 8 out of 8 residents denied that the facility Staff did not provide adequate housekeeping services in the resident’s room. Residents stated that the facility staff members clean the facility frequently and provide housekeeping services daily in the residents’ room. LPA Singh observed housekeeping staff cleaning rooms, floors etc. Third Allegation : Staff did not disinfect residents shared shower chair between use. In regard to allegation #3, LPA Singh inspected several areas of the facility. LPA Singh interviewed staff, five (5) out of five (5) denied that the facility Staff did not disinfect residents shared shower chair between use in the bathroom. Five (5) out of five (5) staff stated that facility staff clean the facility daily and disinfect the bathroom and shower chair between use by the residents in care. LPA Singh also interviewed residents and 8 out of 8 residents denied that the facility Staff did not disinfect residents shared shower chair between use. All 8 out of 8 residents stated that the facility staff members clean the facility frequently and Staff disinfects residents shared shower chair or bathroom between use. In addition, residents stated that staff follows the infection protocols and disinfect all the areas between used by the residents. Based on the evidence found during the investigation, the three (3) allegations- Staff did not seek timely medical care for resident, Staff did not provide adequate housekeeping services in resident’s room and Staff did not disinfect residents’ shared shower chair between use listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099 and Lic 9099C) were discussed and provided to Facility Facility staff-LVN-Melissa Bridges.