complaint·September 22, 2021

Licensing Program Analyst (LPA) Jennifer Semin arrived to the facility unannounced to initiate a complaint investigation and deliver the findings for the above complaint allegation. LPA met with Assistant Administrator Mary Gonzales. The investigation consisted of interviews with relevant parties. Regarding the allegation, Staff threatened resident. Staff interviews revealed staff deny threatening residents. Staff stated they do give violations for breaking house rules, but none have ever led to an eviction. Interviews with other residents revealed they have not been threatened by staff nor have they heard any staff threatening any other residents in care. Interviews with R1 revealed they feel staff make threats of eviction, make demeaning and harassing comments and use a condescending tone when talking to R1. Investigation did not reveal further information to either refute or corroborate the allegation. Based upon interviews and information gathered, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted where this report was discussed and provided to Ms. Gonzales.