complaint·July 18, 2023

It is not often that a resident overpays rent, but if it occurred the resident would have the option of using the overpayment to put towards balance for the following month, or the resident can request to be issued the overpayment. Overall, there was not enough evidence to collaborate the above allegation. Based on the evidence found during the investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Assistant Maria "Mary" Gonzalez, along with a copy of the appeal rights. The staff stated they would never take personal items from a resident’s bedroom. For allegation, Staff do not safeguard resident's funds: During interviews with residents, the residents did not have any concerns with staff safeguarding their funds. The residents did not have any issues with not receiving checks that were mailed to them. During interviews with the staff, the staff denied not safeguarding residents’ funds. When residents receive mail, the mail is immediately given to the resident and or their responsible party. For allegation, Staff mismanaged resident's medication: During interviews with residents, the residents did not have any concerns with their medication being mismanaged, stolen, or missing. During interviews with the staff, the staff stated that the residents’ medications are handled appropriately. There have been no issues or complaints of missing or stolen medication. For allegation, Staff do not treat residents with dignity or respect: During interviews with residents, the residents stated that the staff is nice and respectful to the residents. The residents have not seen or heard of any issues where the staff was inappropriate with the residents. During interviews with the staff, the staff denied being disrespectful to the residents. The staff stated that they treat the residents fairly and respectfully. The staff denied yelling or saying inappropriate statements to the residents. For allegation, Staff do not maintain a comfortable temperature in the facility: During the facility tour, LPA observed the HVAC which was set at seventy-two (72) degrees Fahrenheit. During interviews with staff, the staff stated that the AC is set between seventy-two (72) degrees Fahrenheit and seventy-five (75) degrees Fahrenheit and the heater is set between seventy-eight degrees Fahrenheit and eighty (80) degrees Fahrenheit. During interviews with the residents, the residents all stated that they felt comfortable with the HVAC settings. The residents did not have concerns about being exceedingly hot or exceedingly cold. For allegation, Staff do not keep the facility free from odor: During interviews with residents, the residents did not smell any unusual odor’s coming from the HVAC vents. The residents did not smell any unusual odor coming from the hallways, main areas of the facility, or their bedrooms. The residents stated that the facility has a pleasant smell throughout the facility. During interviews with the staff, the staff denied smelling any unusual smells coming from the HVAC vents and or any other area in the facility. The residents’ bedrooms are deeply cleaned once a week and spot cleaned in between the weekly cleaning as needed. If there was an unusual odor, the staff would find the route cause and correct the odor immediately. For allegation, Staff do not keep the facility free from pest: During interviews with residents, the residents stated that they have not seen or heard of any pests being in the facility. The residents have not seen or heard of any bowel movement droppings that would indicate a pest was present. During interviews with the staff, the staff denied having a pest problem at the facility. The facility has a monthly treatment conducted by Orkin Pest Control to prevent pests from entering the facility. If pests were reported to management, management would contact Orkin to complete a follow-up treatment immediately. During document review, LPA reviewed statements from dated 2/16/23 and 3/17/23 from Orkin Pest Control indicating that the company had completed monthly pest treatments at the facility. For allegation, Staff illegally evicting resident: During document review, LPA reviewed monthly statements that determined the resident in question had an unpaid balance of rent due to the facility. LPA reviewed a lawful thirty (30) day notice of eviction that was sent to state licensing and provided to the resident on 2/23/23. The eviction notice details the unpaid balance the resident owed to the facility as the basis for eviction. For allegation, Staff are retaliating against resident for complaining: During interviews with residents, the residents stated that they felt safe reporting allegations to state licensing. The residents stated that the facility staff has never threatened or retaliated against a resident for reporting an allegation of abuse and or neglect. During interviews with the staff, the staff denied retaliating against a resident for reporting an allegation of abuse and or neglect. The staff understands that the residents, as well as the staff, have the right to report abuse and or neglect to state licensing. The staff understands that they are mandated reporters and are legally responsible for reporting abuse and or neglect if they see or hear that a resident is being abused and or neglected at the facility. Overall, there was not enough evidence to collaborate the above allegations. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Assistant Maria "Mary" Gonzalez, along with a copy of the appeal rights.