complaint·April 19, 2023

*****continued from LIC9099............ Allegation--Staff do not respond to resident's request for assistance in a timely manner. -UNFOUNDED The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents on 02/07/23, it has been discovered that facility is meeting resident activities of daily living (ADLs) needs based on resident’s needs and service plans. During residents’ interviews, residents stated that their care needs have been met by staff and did not express any issues or concerns. A review of staffing records indicated the facility did provide all required staffing and assistance to meet residents care needs. During department visit on 02/07/23, department observed that residents appeared to be well groomed and in good care, therefore this allegation is UNFOUNDED. Allegation--- Staff threaten resident. ---UNFOUNDED LPA Bains interviewed 3 staff and 3 residents during complaint investigation on 02/07/23. Department conducted the investigation for the stated allegation from this complaint. Department conducted a tour of the facility on 02/07/23 and conducted interviews with administrator, residents, staff. Interviews did not indicate any residents, staff and/or witness observed that staff are threatening any residents in care. Department observed while doing facility tour on 02/07/23 that facility staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. During residents’ interviews, residents stated that facility staff is treating all residents with respect and dignity. Based on facility tour, interviews and observation, department found out that there is no evidence that resident (s) are being threaten by facility staff, therefore this allegation is found to be UNFOUNDED. Report continued on LIC 9099-C.......... *****continued from LIC9099............ Allegation---- Resident does not have adequate meal service. ---UNFOUNDED Department reviewed facility records, conducted interviews with staff and residents and facility’s observation to investigate the complaint allegation. On 02/07/23, Department interviewed 3 residents and 3 staff members and found out that facility was serving good quality foods with different food choices to all residents and there were no issues. Record review indicated that facility has 1-week menu in advance for all residents and residents can choose what they willing to eat. During course of investigation on 02/07/23, department observed that menu was posted in the common area for all residents. Based on all this information, this allegation is UNFOUNDED. Allegation---- Staff does not administer resident's medication as prescribed. ---UNFOUNDED Department conducted facility observations, record review and interviews to investigate this complaint allegation. During interviews, it has been revealed that facility did dispense all resident’s medications on time and been administered on time. From record review from 01/01/23 to 01/31/23 for all residents, it has been discovered that facility kept proper log for all medications in centrally stored medication log per physician’s orders without any error. Additionally, during residents’ interviews on 02/07/23, residents expressed no issues with medications administration. Based on this information, this allegation is UNFOUNDED. Based on records reviewed, facility observations and interviews, all the above allegations are found to be UNFOUNDED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. A copy of this report has been provided to facility. No citations have been issued during today's visit. Exit interview conducted.