complaint·October 4, 2023

Report continued from LIC9099........ Allegation- Staff do not provide assistance in a timely manner. The department conducted residents and staff interviews and facility observations to investigate the complaint allegation. During facility observations, it has been revealed that R1 has no Call Button to use in their room and facility did not provide any other alternative way so R1 can call staff if they need any assistance with thier care needs. Furthermore, residents and staff interviews indicated that facility were not accepting any calls form R1s phone as their number has been 'restricted' but facility has no explanation what was the reason behind that. Residents interview indicated that R1 has to ask thier room mate help if R1 need any assistance since only R1s room mate has access to call button. Facility observations indicated that if R1s room mate is out from room , R1 has no other way to call for help as R1 needed. Based on all the information, this allegation - Staff do not provide assistance in a timely manner has been SUBSTANTIATED. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The deficiency is cited on 9099-D, per Title 22 Regulations, Division 6. Exit interview conducted with administrator. . Appeals rights provided. Copy of the report left at the facility. Report continued from LIC9099........ Allegation- Staff left resident in soiled diapers. Department interviewed 3 staff and 2 residents during complaint investigation.The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents, it has been revealed that facility is providing care to residents according to resident’s needs and service plans. During residents’ and staff interviews, it has been concluded that facility has enough staff to meet the needs of the residents in care. Furthermore, there were some residents who required more care than others and those residents call staff every 15-20 minutes and staff tried their best level to assist all residents care needs but Not leaving any residents in their soiled diapers for extended durations, therefore, the above allegation is found to be UNSUBSTANTIATED . A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit meeting conducted with administrator. A copy of this report has been provided to facility.