complaint·January 24, 2024

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 01/24/24 to open the 10 day complaint investigation into the above allegation. LPA met with administrator, Maria Susie Dizon, and explained the purpose of the visit. LPA arrived and toured the facility and observed all the vents for the heating and cooling system. All the vents were operational. Checked all the rooms and all vents were working as well. LPA did not observe anything in disrepair. Administrator stated no one has reported issues with the air conditioner or any appliance in the facility. LPA interviewed 2 staff and 3 residents. Based on this information, the above allegation ‘HVAC system not working’ was found to be UNFOUNDED. The department has found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. A copy of this report has been provided to the facility. No citations have been issued during today's visit. Exit interview conducted.