complaint·September 23, 2025

***Report continued from 9099..... Allegation- Staff did not ensure that residents have toiletries. UNFOUNDED During the course of this visit LPA toured the facility bathrooms and conducted interviews with four residents and four staff. LPA observed resident’s bathrooms were furnished with paper towels and other toiletries items. LPA observed a sufficient supply of hygiene supplies, soap, toilet paper, shampoo and toothpaste. Residents’ interviews indicated that there were no short supplies of any toiletries at the facility. Staff interviews indicated that the facility provided adequate supplies of all personal care items for residents and there were no issues to report. Based on the information gathered, this allegation is UNFOUNDED. Allegation- Staff provide residents with inadequate meal service. UNFOUNDED Based on four staff interviews (4) and four resident’s interviews (4 ) and department observation of the kitchen and meal service by the department found that there was an adequate amount of food for the residents. The food appeared to look appetizing and nutritious, sanitation in the kitchen appeared appropriate, residents said the food was good, and portions appeared plentiful. Food supplies in the facility were adequate by per requirement. Currently, there is no evidence to suggest that staff have failed to provide adequate food service. Therefore, the allegation is UNFOUNDED. Allegation- Staff inappropriately restrain residents. UNFOUNDED Based on observation, record review, and staff and resident’s interviews , the department determined that there was no evidence that the facility was inappropriately restraining residents. During the department visit, there were no observations of any residents being restrained by staff in any manner. Based on four (4) staff interviews, four (4) resident interviews, and department observation, residents and staff stated that residents can move freely, and that staff help residents that need assistance who would like to move around the facility; therefore, the allegation is UNFOUNDED . This agency has investigated this complaint. We have found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted and a copy of this report was provided to the facility.