Complaint·May 5, 2025

LIC 9099-C Allegation: Resident is charged for services not rendered The Department conducted interviews regarding the allegations cited above. The department conducted interviews regarding the allegation cited above. Interview with Administrator revealed a care conference was held to discuss R1's level of care. R1's LIC 602 indicated R1 was able to conduct self care with grooming and toileting, by based on facility observation, R1 was unable to do so. Administrator informed responsible party that one on one supervision is needed during busier hours of meal times Responsible party opted for facility to provide the additional staffing and care cost will be increased $1,200 monthly. Interview conducted with Administrator revealed that Administrator provided R1 with daily showering as R1 was unable to communicate toileting needs. Interview further revealed Administrator did not keep specific documentation of R1's one on one caregiver. File review revealed Administrator requested the additional $1,200 for the updated care cost, but was provided $500 monthly payments only. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with Administrator..