Complaint·June 9, 2021

Licensing Program Analyst (LPA) Michael Bilger conducted an unannounced complaint visit at the facility and met with lead caregiver Orpha Manalansan to discuss and complete this complaint investigation. Administrator Paul Lomendehe was not present but gave permission via phone to LPA for Orpha Manalasan to hear and sign the findings presented today. LPA informed Administrator and lead caregiver of the purpose for this visit. LPA provided findings regarding the allegation listed above. The investigation was conducted and consisted of reviews of resident records and other facility records. Interviews with facility Administrator, 3 staff members, and 3 residents was also conducted. The complaint alleges that a staff member struck and rough handled a resident. The investigation concluded, based on interviews and record reviews that there is not a preponderance of evidence to conclude the allegations are true. Therefore, the allegations that a resident was struck and rough handled are UNSUBSTANTIATED. A copy of this report was left with lead caregiver, Orpha along with appeal rights.