Complaint·March 10, 2026

Upon returning to the facility, R1 could not locate the wallet. R1 confirmed that the wallet had not been stored in the lockable drawer and stated they had never previously experienced theft, so did not feel the need to secure it. Moreover, R1 denies that staff 1 (S1) took their wallet and money as R1 didn’t not see S1 taking the items. On 02/05/2026, LPA Lee observed nine resident rooms and confirmed that each room has a lockable drawer, with their own keys to the drawer. Moreover, it was also learned that the facility maintains a master key in case a resident loses theirs so that I can be replaced upon request. A review of the facility’s theft and loss policies and procedures indicated appropriate procedures were in place to address incidents such as R1’s missing property. An inventory sheet documenting residents’ personal belongings is completed upon admission and updated as needed to safeguard items. The facility conducted an internal investigation and assisted R1 in searching their room, including a deep clean, to locate the missing wallet and money. Based on interviews, observations, and record reviews, LPA Lee was unable to corroborate the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.