Complaint·October 14, 2025

Allegation: Staff did not safeguard residents personal items It was alleged that staff did not safeguard residents personal items. This investigation consisted of interview with the reporting party, interview with facility staff and interview with a resident in care. Interview with reporting party indicated that the allegation was no longer valid. Additional interview with facility staff stated that residents concerns about items missing in the facility are promptly addressed, facility staff stated that R1 concerns of missing items were not related to items being stolen in the facility. Interview with R1 revealed that they have no concern about items being stolen in the facility. This allegation could not be corroborated due to lack of evidence obtained. The allegation is therefore unsubstantiated. Allegation: Staff handled resident in a rough manner It was alleged that staff handled resident in a rough manner . This investigation consisted of interview with facility staff and residents in care. On 10/7/2025 LPA Hughes conducted a visit to the facility and interviewed 1 facility staff and 4 out of 6 residents in care. Interview with facility staff (S1) indicated that staff deny allegations of handling a resident in a rough manner. Interview with 4 out of 6 residents indicated that residents have no concern about staff handling a resident in a rough manner. This allegation could not be corroborated due to lack of evidence obtained. The allegation is therefore unsubstantiated. Allegation: Staff does not assist resident with obtaining medical/dental care It was alleged that staff does not assist residents with obtaining medical/dental care. This investigation consisted of interviews with facility staff, residents in care, and records review. On 10/7/2025 LPA Hughes conducted a visit to the facility and interviewed 1 facility staff and 4 out of 6 residents in care. Interview with facility staff (S2) reflected facility staff are responsible for scheduling appointments for residents, and transportation services. Records review of the facility Admission agreement states that the facility does provide fee-based transportation services for residents in care. This allegation could not be corroborated due to lack of evidence obtained. The allegation is therefore unsubstantiated. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. As a result, this allegation is SUBSTANTIATED . A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with the facility administrator Veniana and a copy of the LIC 9099, LIC 9099-D pages and appeal rights were provided to facility.