Office review·February 20, 2026

An informal meeting was held on 2/20/2026 at the Sacramento Regional Office via Microsoft Teams. The purpose of this meeting was to discuss concerns regarding both facilities. Participants in the meeting included: Licensing Program Manager LPM- Stephen Richardson, Licensing Program Analyst LPA- Arvin Villanueva, Licensing Program Analyst LPA- Shakaricka Hughes, Licensee/ Administrator- Veniana Banuve. During the meeting, the informal conference process, including the administrative process, was explained to the licensee: The current areas of concern were identified as follows: · Incident Reporting · Suspected rough handling · Aware of family’s concern and allowed cameras · Mandated Reporter Training-additional training · Meeting Resident Needs without Impeding on Personal Rights · Any additional oversight · TSP offered Continuation 809-C The facilities will do the following to achieve compliance: · Personal Rights training for all staff, licensee will retrain facility staff on proper handling, supervision, support, and meeting residents’ needs without infringing on personal rights. · Review regulation for incident reporting, licensee will retrain facility staff with training regarding Reporting Requirements. Licensee stated that training for reporting requirements was completed 2/13/2026. · Hire additional facility staff for Loving Legacy Senior Care II 342701698. · Increase Administrator oversight at both facilities. · Review Technical Assistance Program (TSP) resources and request additional assistance when needed. The facilities will provide the following documentation to the regional office: · Reporting requirement training curriculum including staff sign-in sheet and trainer will be provided to the Department by 03/02/2026. · Personal Rights and Resident Care training. Licensee has completed training with resources from a Hospice agency. Training curriculum including staff sign-sheet and trainer will be provided to the Department by 03/02/2026. · Licensee will submit an updated LIC 500/ LIC 308 for both facilities by 03/02/2026. The regional office will do the following: · Continue to collaborate and provide assistance to licensee as needed · Offer TSP services · A link to a list of approved CEU Vendors from the CDSS website was provided to the licensee to research and find vendor-based training for their facilities. Per California Code of Regulations (CCR) - Title 22 - no deficiencies are being cited. An exit interview was held, and a copy of the report was sent via email.