Non-compliance follow-up·April 15, 2026

An Non-Compliance Conference (NCC) meeting was held on 04.15.2026 in-person at the Sacramento Regional Office. The purpose of this meeting was to discuss concerns regarding both facilities. Participants in the meeting included: Regional Manager-Stephenie Doub, Licensing Program Manager LPM- Stephen Richardson, Licensing Program Analyst LPA- Shakaricka Hughes, Licensee/ Administrator- Veniana Banuve. During the meeting, an incident which occurred in the facility on 01/24/2026 was discussed in which a resident eloped from the facility without facility staff being aware. Hospice resident care including repositioning schedules, staff working hours and schedules. Administrator presence in the facility. Facility and staff required training. The facility has stated they will agree to do the following: Administrator’s presence in facility 40 hrs. per week, including unannounced night- time health and safety checks in both facilities. The facility will maintain a record of administrator presence, this document will remain at the facility, including date and time, staff present, census, and other pertinent details related to the visit and observations. Submit Personnel Report (LIC500) any time changes are made. Submit Designation of Administrative Responsibility (LIC308) for both facilities and any time changes are made. Continuation 809-C Submit a copy of the Daily Health Check Log by close of business and any time changes are made.The log is to be overseen by Administrator/Designee once every week and/or any time changes occur to include updated re-assessments and communication of such changes by a call to Community Care Licensing (CCL), Conservators and/or responsible parties along with submitting in writing using the Incident report (LIC624). Administrator will conduct vendor training for both on the job training, and annual training. Documentation of the training, including who was present. Administrator will calendar schedule on what dates the training will conducted. The Regional Office (RO) will continue to monitor the facilities’ progress. The RO will continue increased monitoring to verify compliance with issues discussed The RO will revisit compliance in 12 months and begin the legal process if facility is not in compliance. The licensee was Informed that an additional civil penalty was pending review and may be assessed according to Health and Safety code 1569.49(e). Once a civil penalty has been determined, the department will return at a future date to assess civil penalty. A Non-Compliance Conference Summary (LIC 9111) was generated to document this office meeting. A copy of this report and the LIC 9111 was provided to the licensee.