complaint·June 27, 2021

**************************************Report is continued from LIC 9099****************************************** Facility did not safeguard residents belongings The reporting party states that a $1,500 Mac Book Laptop had gone missing while R1 resided at the facility. Analyst reviewed R1 file and did not observe any documentation regarding resident property and valuables. An interview with a staff (S2) on 5/3/21, indicates that upon discharge they packed up R1 belongings and a laptop was not present at that time. Interviews with two staff (S2 and S3) indicate that R1 would leave to visit her husband and are not sure if R1 took the laptop with her during the visits. Facility staff state that when they were approached by RP about the missing laptop they attempted to help locate the device but RP refused to cooperate in utilizing the "Find my device" feature on the product. Analyst attempted to reach the RP and R1 to obtain more details on the missing device but was unsuccessful. Based on the information obtained, there is insufficient evidence to determine if the facility failed to safeguard resident belongings. Resident was denied access to a phone. Interviews with four staff and the resident's son indicate that the resident had a personal cell phone upon entering the facility. In an interview with the memory care director, the phone was taken from the resident due to the resident repeatedly losing the phone and the resident was also calling family at all hours of the day and this was interfering with the residents daily functioning. All staff interviewed stated that R1 was able to use the facility phone to make calls to the family and the son stated that he had been able to speak with his mother by phone as well. Analyst was unable to speak with the reporting party or resident regarding the allegation and based on the incomplete evidence obtained there is insufficient evidence to determine that the resident was denied access to a phone. Based on information obtained, Analyst finds the allegations to be UNSUBSTANTIATED - a finding meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. As a result of this investigation, no deficiencies were cited, per Title 22 Regulations, Division 6. Exit interview conducted. Copy of report left with facility staff.