complaint·June 7, 2022

As of today, the facility has not received diapers for R1 from Innovage. The Administrator admitted that the facility supplied R1 with the wrong sized pull-up diapers from May 16, 2022 to June 7, 2022. R1 wears a size 2XL pull-up diaper and the facility provided R1 with size XL pull-up diapers. The Administrator admitted that she was aware that the pull-up diapers were too small and that they were hurting R1. LPA Gardner inquired if the Administrator had contacted a different company to find an alternative solution until Innovage could supply the correct size pull-ups. The Administrator admitted she did not contact another company and did not try to find a solution to get R1 the correct size pull-up diapers. During today’s visit, the Administrator called Innovage and the company delivered eight (8) packs of size 2XL pull-up diapers. Based on interviews conducted and record review the allegation is deemed SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Based on interviews conducted and record review made during today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Lisa Leak, along with a copy of the appeal rights.