complaint·September 16, 2025

Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPAs met with Administrator Jessica Ramos, and discussed the purpose of the visit. Regarding Allegation Staff threatened resident with eviction. It is alleged Resident one (R1) had the option of moving into a single room from their double room or they would get evicted. LPAs interviewed four (4) staff, all 4 informed LPA R1 nor other residents have been threatened to be evicted. LPAs interviewed seven (7) residents, 6 out of 7 stated they have not been threatened with eviction without any notice. 1 out of the 7 residents stated they were threatened to be evicted; they were given the option of moving into a small room or to move out. Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, and this report was discussed, and a copy was provided to Administrator Jessica Ramos at the conclusion of the visit.