complaint·April 6, 2026

Despite the accident, the resident expressed satisfaction with the facility, describing the staff as attentive and stating there were no concerns regarding the quality of care or supervision provided. Second Allegation:- Staff did not timely address a resident's change in medical condition. LPA Singh conducted interviews with staff and residents concerning an un-witnessed fall involving Resident #1 (R1), which occurred while the resident was maneuvering a power chair outside the community while at the bank. Following the incident, the resident confirmed they were evaluated by facility personnel upon their return to the building. The resident further reported that staff provided the necessary medical attention to address the situation, ensuring their health and safety were prioritized after the fall. Statements from the resident, staff, and the reporting party consistently indicated that the facility provides adequate care and supervision, with no evidence of neglect or lack of oversight. Furthermore, Five (5)out of Five(5)residents and Three(3) out three(3) staff corroborated that the facility maintains a high standard of care, noting that personnel are attentive, assist in a timely manner, and respond appropriately to any changes in a resident's medical condition. Statements, records, and interviews obtained did not provide sufficient information to corroborate the allegation. Based on the evidence found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report LIC9099, LIC9099 C were discussed and provided to Facility Administrator Jessica Ramos.