Complaint·February 3, 2022

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conclude a complaint investigation regarding allegations that the facility staff failed to meet resident's needs and facility staff failed to treat resident with respect. LPA Prieto met with administrator James Braswell (S1) who was interviewed, as well as staff #2 (S2), staff #3 (S3). LPA also interviewed resident #1 (R1). Staff stated that there has not been any disrespect to R1 and there has not been any complaints related to R1's care. R1 stated that all care needs are being met as well as being very pleased with the staff's care and interactions. R1 stated that there are no concerns to be reported to this State representative. This agency has investigated the complaint alleging that the facility staff failed to meet resident's needs and facility staff failed to treat resident with respect. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.