Public Record
Braswell's Chateau Villa
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About this facility
Operating details and county context
Operating details
- Capacity
- 156 residents
- Phone
- (909) 793-0433
- Address
- 620 E. Highland Avenue
- Licensed since
San Bernardino County context
298*CCLD
Total facilities
5.5*CCLD
Avg citations
9.1*CCLD
Avg visits
3.8*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
22 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2026
- 87303(a)(1)Type B
Keep bath, laundry and kitchen floors clean
(a) The facility shall be clean, safe, sanitary and in good repair at all times....(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition Based on observation the licensee did not ensure that the facility Staff ensured kitchen flooring is in good repair and clean and sanitary condition, which poses an immediate health, safety, or personal rights risk for residents in care.
- 87303(a)(1)Type B
Keep bath, laundry and kitchen floors clean
Maintenance and Operation 87303...(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors...(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition.This requirement is not met as evidence by: Based on observation the licensee did not ensure that the facility is maintained free from insects, which poses an immediate health, safety, or personal rights risk for residents in care.
- 80087(a)Type A
(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.(1) The licensee shall take measures to keep the facility free of flies and other insects/pest. The licensee stated there is a possibility pest are in the home. This requirement was not met as evidenced by: This poses a potential health and safety risk to clients in care.and the administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.
2025
- 87309(a)Type A
Ensure hazardous items are locked and not unattended
Based on observation, interview, and record review, the licensee did not comply with the section cited above by not having sharps locked in the kitchen which poses an immediate health, safety or personal rights risk to persons in care.
- 1569.311Type A
Based on observation, interview, and record review, the licensee did not comply with the section cited above by not having carbon monoxide alarms throughout the facility which poses an immediate health, safety or personal rights risk to persons in care.
- 87355(e)(2)Type A
Obtain required California clearance or exemption
87355(e)All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2)Obtain a California clearance or a criminal record exemption as required by the Department…this requirement is not met as evidenced by The Licensee did not comply with section cited above by S1 working at the facility from July 2023 until August 6, 2023 without a criminal record clearance or exemption, which poses an immediate health, safety and personal rights risk to persons in care.
- 87468.2(a)(4)Type A
Right to sufficient care and qualified staff
Additional Personal Rights of Residents in Privately Operated Facilities(a)In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have... following personal rights:(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: The Licensee did not comply with the section cited above by resident needs were not met and found in feces. Staff interviews reveal facility was short staffed;posing an immediate health,safety,and personal rights risk to persons in care
2024
- 87468.1Type A
Personal rights of residents in all facilities
Personal Rights of Residents in All Facilities.(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3)To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature…this requirement is not met as evidenced by: Based on interviews and record review, S1 admitted tapping R1 on the head during a disagreement, which poses an immediate health, safety, or personal rights risk to persons in care.
- 87303(a)Type A
Maintain facility in clean, safe, sanitary condition
***this is an Amended Report***87303 Maintenance and Operation(a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: The Licensee did not comply with section cited by not aggressively addressing the pest and rodent issue; which poses an immediate health, safety, and personal rights risks to persons in care.
2023
- 87465(h)(4)Type A
Label and preserve medicine compliance standards
Based on LPA observations, the licensee did not comply with the section cited above by medications for resident #3 (R3) were observed to be in a zip lock bag without a prescription label, which poses an immediate health, safety or personal rights risk to persons in care.
- 87412(c)Type B
Document required staff training and orientation
Based on LPA record review, the licensee did not comply with the section cited above by not maintaining verification of food service training for staff #1(S1) on file, which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87457(c)Type B
Complete admission suitability appraisal
Based on LPA record review, the licensee did not comply with the section cited above by not maintaining record of R3's pre-admission appraisal on file, which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87465(c)(2)Type A
Give PRN medication by physician order
Based on LPA observations, the licensee did not comply with the section cited above by Medications for resident #1 (R1) were not administered as prescribed as medications for days past were observed still in the bubble packet with no documentation to why medication was not given. Medications for resident #2 (R2) were not administered as prescribed as medications for days past were observed still in the bubble packet with no documentation to why medication was not given. Medications for resident #4 (R4) were not administered as prescribed as medications for days past were observed still in the bubble packet with no documentation as to why medication was not given, which poses an immediate health, safety or personal rights risk to persons in care.
- 87411(c)(1)Type B
First aid training requirements
Based on LPA records review, the licensee did not comply with the section cited above by not maintaining verification of staff #2 (S2) CPR/first aid training on file, which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times.This requirement was not met as evidenced by: Based on interviews conducted, the facility reportedly did not clean R1's room due to a staffing shortage. This poses a potential health and safety risk to persons in care.
- 87468.2(a)(20)Type A
Right to protection from involuntary transfer or discharge
87468.2Additional Personal Rights of Residents...(a)…residents…for the elderly shall have…personal rights:(20)To be protected from involuntary transfers, discharges, and evictions. A licensee shall not involuntarily transfer or evict residents for reasons other than those permitted by state law or regulations and shall comply with all eviction and relocation protections for residents. This requirement is not met as evidenced by: Administrator did not permit R1 to return to the facility after hospitalization due to R1 being a danger to theirself and others..Licensee/Administrator did not comply with the section cited above by not ensuring R1 with all resident eviction and relocation protections during an involuntary discharge, which poses an immediate health and safety or personal rights risk to persons in care
- 87355(e)(1)Type A
Submit and maintain current mailing address
87355Criminal Record Clearance(e) All inviduals subject to a criminal record review...shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance or a criminal...exemption as required...This requirement is not met by: Staff 1 (S1) stated that they have been working at the facility for 3 months and Staff 2 (S2) stated that they have been working at the facility for 6 weeks. Which poses an immediate health, safety, and personal rights concern to all residents in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
87303. Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. Based on observation, interview and record review, the licensee did not comply with the section cited above evidenced by the facilities floors and carpet smelling like urine and bowel movement which poses a potential health, safety or personal rights risk to persons in care.
- 87464(f)(1)Type B
Care and supervision as defined by statute and rules
Basic Services- (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c).This requirement was not met as evidenced by: The licensee did not provide basic services for R1. Based on interviews conducted, the licensee failed to provide care and supervision by being unaware R1 had failed to return to the facility following an appointment. This poses a potential health, safety, and personal rights risk to residents in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
Maintenance and Operation- (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: The Licensee did not ensure the facility was in good repair. Based on LPA observation, the door exiting to the smoking area was found to be misaligned preventing it's proper closure. This poses a potential health, safety, and personal rights risk to residents in care.
2022
- 87355(e)(1)Type A
Submit and maintain current mailing address
Based on interview and record review, the licensee did not comply with the section cited above by allowing S1 to work at the facility for eight (8) months without a criminal background exemption which poses an immediate health, safety or personal rights risk to persons in care.
2021
- 87218(a)Type B
87218(a)The licensee shall ensure an adequate theft and loss program... This requirement isnot met as evidenced by: Based on interviews, LPA observatrion and facility document reviews, the licensee failed to resolve the violation of resident personal rights in a timely manner, which poses a potential health and safety risks to persons in care.
Inspection record
78 visits on record since 2021. Most recent on 2026-05-14.
4 routine inspections, 67 complaint visits. 56 complaints on record, 13 of 56 substantiated.
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22 citations across the record on file
Nearby
Other licensed assisted living facilities in Redlands
FAQ
Common questions about this facility
Is Braswell's Chateau Villa licensed in California?
Yes, Braswell's Chateau Villa is currently licensed in California. It has been licensed since 1977.
How many citations does Braswell's Chateau Villa have?
Braswell's Chateau Villa has 22 citations on record: 12 Type A (more serious) and 10 Type B citations. It has received 78 visits (4 inspections, 67 complaint visits, 7 other visits).
When was Braswell's Chateau Villa last inspected?
Braswell's Chateau Villa was last inspected on May 14, 2026 (4 weeks ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Braswell's Chateau Villa?
Braswell's Chateau Villa is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 156 residents. It is located in Redlands, San Bernardino County, California.
How does Braswell's Chateau Villa compare to other assisted living facilities in San Bernardino County?
Braswell's Chateau Villa has 22 citations. The county average is 5.5 citations per facility. There are 298 assisted living facilities in San Bernardino County.
Does Braswell's Chateau Villa have any serious violations?
Braswell's Chateau Villa has 12 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has Braswell's Chateau Villa had any complaint inspections?
Braswell's Chateau Villa has received 67 complaint-triggered inspections. 13 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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