Complaint·April 19, 2023

Licensing Program Analysts (LPAs) Tricia Daneilsona and Janette Romero arrived to the facility to conclude an investigation into the allegation into the allegation above. LPAs met with Administrator Melanie Niez and explained the purpose of the visit. During today's visit, LPAs interviewed eleven (11) residents, two (2) staff, and toured the facility. Regarding the allegation "Facility staff is locking the residents out of the faciltiy while in the designated smoking area", it was alleged that facility staff keep the door to the outside smoking area locked preventing residents who are outside smoking from being able to get back into the building. Interviews were conducted with eveln (11) residents. Seven (7) of eleven (11) residents interviewed reported they smoke. Seven (7) of eleven (11) residents interviewed reported the door to the smoking area locks on occasion as they exit but they are able to get back into the building either by going around to the front door, by holding it open to prevent it from latching, or by calling the front desk. No residents interviewed reported the door is locked by staff on purpose. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was provided.