Complaint·November 6, 2023

Continued from LIC9099. The facility reported that resident’s rooms were scheduled for daily cleaning, which included wiping the surfaces and removing the trash. The facility also reported that residents' rooms were scheduled for a deep cleaning weekly; however, one (1) housekeeper was terminated and another housekeeper was scheduled to be off for three consecutive days. As a result, the facility had one (1) housekeeper scheduled and was unable to clean all 70 rooms in one week. The facility reported temporarily reassigning staff to help clean rooms, until staffing was adequate. Due to the staff shortage, it was revealed that staff were unable to clean residents’ rooms. Based on interviews conducted, the preponderance of evidence standard has been met; therefore, the above allegation above is found to be Substantiated. The facility will be cited per section 87303 of Title 22 regulations. An exit interview was conducted where a copy of this report was reviewed and provided to Administrator Niez along with LIC9099-D and Appeal Rights.