Complaint·September 20, 2024

During resident interviews, 5 out of the 7 residents stated they have not seen bed bugs in the facility. 2 out of the 7 stated they have seen bed bugs at the facility. In addition, R1 stated the facility will be replacing their bed frame and bed mattress. During record review, LPAs observed the pest control management came to the facility on 5/7/2024 and 6/12/2024 for bed bugs. In addition, LPAs received a copy of R1 new bedframe and bed mattress. For the allegation, Resident is suffering emotional distress due to staff neglect. LPA Rico and LPA Hernandez conducted six (6) staff interviews and seven (7) resident interviews. During staff interviews 6 out of the 6 staff stated they have not neglected their residents. In addition, 7 out of the 7 residents stated they have not been neglected from staff. Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Melanie Niez.