Complaint·November 21, 2025

Allegation #2: Resident's room is not sanitized. - Based on interviews with residents and staff. 7out of 8 staff and 8 out of 8 residents stated that the resident’s room was cleaned and sanitized. Facility also provided the housekeeping schedule. LPA was unable to corroborate the allegation Allegation #3 Staff do not assist resident with incontinence needs .- Based on interviews and information received during the investigation 7 out 8 staff and 8 out 8 residents stated that the staff assisted residents with incontinence needs. LPA is unable to corroborate the allegation. Allegation #4 Staff do not prevent residents room from malodorous. – During interview with staff and residents, LPA observed that the facility does not have a foul smell at the time of the visit. The housekeeping staff and caregivers coordinate the cleaning of the residents’ rooms to prevent the room from having an odor. Every resident interview revealed that their room smells good according to them. Allegation #5 Residents room have parasites.- – Based on interviews and information received during the investigation 7 out 8 staff and 8 out 8 residents stated that there are no pests, bed bugs or parasites in the residents’ room. It was revealed that if there are any ants and roach activities, the maintenance staff will address it right away and they will coordinate it with the pest control company that they are in contract with. Facility provided the contract with Orkin Pest Control company. Information received during investigation LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to administrator Melanie Niez