Complaint·February 10, 2026

Based on observations, interviews, record reviews, and the totality of evidence gathered, there is sufficient evidence to support the allegation. The preponderance of evidence standard has been met, leading to the substantiated finding of Staff/Licensee is not keeping facility free of pests which poses a potential health and safety risk to clients in care. An exit interview was conducted, and this report (LIC809) LIC 809C, LIC809D and Appeal Rights were discussed and provided to Facility Administrator Melanie Niez. Third Allegation:- Facility does not respond to call buttons in a timely manner. LPA Singh reviewed records and interviewed staff. The investigation conducted by Department staff consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated Facility does respond to call buttons in a timely manner and been checked in the office too where office staff talk to staff/carers on walkie-talkie to send the message to staff helping other residents and assist resident in a timely manner. Eleven (11) out of Eleven (11) residents stated facility staff members interviewed stated Facility does respond to call buttons in a timely manner and responds to residents. LPA Singh was in one of the rooms of the resident and resident press the call button and staff did come on time to assist resident immediately. Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator Melanie Niez.