Complaint·February 10, 2026

Second Allegation:-Staff do not provide adequate food service. LPA Singh reviewed records and interviewed staff. The investigation conducted by LPA Singh consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility Staff do provide adequate food service and also Staff ensures residents have different meal options and work with residents dietary needs. Eleven (11) out of Eleven (11) residents interviewed stated that facility staff member do provide adequate food service and always provide alternate options. Third Allegation:-Staff do not properly maintain the facility grounds. LPA Singh reviewed records and interviewed staff. The investigation conducted by LPA Singh consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility maintain the facility grounds and also worked with the city to get three dumping trash cans which are locked and clean and staff ensures facility is clean from inside and outside and keeping rodents away. Eleven (11) out of Eleven (11) residents interviewed stated that facility staff maintain the facility grounds clean and staff ensures facility is clean from inside and outside and keeping rodents away. LPA Singh toured the facility and facility was kept clean and the facility grounds has been maintained. The investigation did not provide any evidence or witnesses or LPAs observation indicated that above allegations that Staff does not meet the residents incontinence needs, Staff do not provide adequate food service or Staff do not properly maintain the facility grounds. There is insufficient evidence to prove above allegations, the allegations are Unsubstantiated Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator Melani Niez.