Complaint·March 21, 2026

Second allegation: Licensee does not ensure facility has adequate night supervision at all times. Regarding the allegation stated above, LPA conducted an interview with Staff #1, Staff #2, Staff #3, and Staff #4, regarding the alleged allegation stated above Staff #1-4 informed LPA that currently the facility has enough care supervision for all shifts. Staff #1-4 informed LPA that care support is needed during the times that the facility receives unexpected call-offs along with unexpected resignations. However, Staff #1-4 stated that facility is currently staffed. LPA conducted interviews with Resident #1, Resident #2, Resident #3, Resident #4, and Resident #5, regarding the allegation stated above and all residents informed LPA that they have no concerns pertaining to their care and informed LPA that caregivers respond to their calls on a timely manner. Resident#1-5 informed to LPA that currently there is enough staff support; however, there has been times where staff been over worked during staff shortage. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Melanie Niez. Staff #1 informed LPA that the facility will be contacting Orkin to conduct a treatment to target the issue concerning cock roaches. Based on the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations Maintenance and Operation 87303 (a)(1), from division 6, chapter, article 6, is, cited on the attached LIC 9099 D. An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to Facility Administrator Melanie Niez at the conclusion of the visit.