Complaint·March 24, 2026

Additionally, licensing department received an additional allegation in regards to staff not meeting residents showering needs. LPA received documentation of facility shower schedule. LPA conducted (8) resident interviews. (4) out of the (8) residents interviewed do not require assistance bathing and stated to not have witnessed other residents have issues with showers. (1) out of the remaining eight refused to corroborate with LPA interview and the remaining (3) stated to not have any issues with facility staff providing showers. LPA conducted (6) staff interviews. Based on staff interviews, there was not enough evidence to corroborate staff not meeting residents showering needs. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and this report (LIC9099) were discussed and provided to Administrator Melanie Niez.