Complaint·April 6, 2026

Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and this report (LIC9099) LIC 9099C were discussed and provided to Facility Administrator Melanie Niez at the conclusion of the visit. Second allegation : Staff does not ensure facility is free of rodents. Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, LPA Singh did not see any rodents inside or outside of the facility, LPA interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that there are no rodents in the facility and staff keep facility clean. Third allegation : Staff does not ensure facility is free of mold. Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, inside and outside perimeter of the facility and found that there is no mold on the walls of the facility. LPA Singh interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that there are no mold in the facility. Fourth Allegation :-Staff does not ensure facility vents are clean. Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, inside and outside perimeter of the facility and found that facility vents are clean. LPA Singh interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that Staff ensures facility vents are clean. Fifth allegation : Staff does not ensure resident's garbage has lining. Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, LPA Singh observed resident’s garbage has lining. LPA Singh interviewed residents and staff, Five (5) out of Five (5) residents and Staff stated that staff ensures resident’s garbage has lining. LPA Singh interviewed residents and staff and the investigation did not provide any evidence or witnesses that indicated that the facility is not clean or sanitary. Also LPA Singh was unable to corroborate the allegations that there is insufficient evidence to prove that Staff does not ensure facility is free of pests, Staff does not ensure facility is free of rodents, Staff does not ensure facility is free of mold and Staff does not ensure resident's garbage has lining. thus, the allegation is Unsubstantiated. Based on the evidence the allegation that Staff does not ensure facility flooring is in good repair, Kitchen is not in clean and sanitary condition. A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted, and this report LIC9099A, LIC9099C, LIC9099D and Appeal Rights were discussed and provided to Facility Administrator Melanie Niez at the conclusion of the visit.