Complaint·April 27, 2026

Staff #1 and Staff #2 informed LPA that all residents under programs such as ALW and InnoVage/Pace were sent a Notice of Cost-of-Living Adjustment (COLA) form which facility was responsible to make copies of the adjustment form and send each form to accounting so that accounting can follow the financial guidelines and process each Notice according to State Programs. Staff #1 and Staff #2 informed LPA that notices to all residents and residents responsible party were sent informing every resident about the collecting of the Notice of Cost-of-Living Adjustment. Staff #1 and Staff #2 informed LPA that mail was not being opened or made copies without the residents’ knowledge and approval. Second allegation: Facility staff is making copies of residents mail. Regarding the allegation stated above, LPA conducted an interview with Resident #1 regarding the alleged allegation Resident #1 informed LPA that facility staff was having all residents make copies of a social security letter. Resident #1 further explained that when staff asked Resident #1 that a copy of residents Cost of Living Adjustment (COLA), needs to be placed on file Resident #1 refused. Resident #1 informed LPA that staff did not make copies of resident’s mail after residents’ refusal. LPA conducted an interview with Staff #1 and Staff #2 regarding the alleged allegation Staff #1 and Staff #2 denied the allegation and informed LPA that staff did not make copies of Resident #1 mail because Resident #1 refused and did not want to provide a copy of their Cost-of-Living Adjustment form for accounting to process. Third Allegation: Facility staff are not properly addressing bed bugs in the facility. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that currently the facility has no reports concerning bedbugs. Staff #1 provided LPA with an Orkin Service Report during the review of the report LPA observed that last treatment was made on 4/11/2026 report indicated that no bedbug activity was found. LPA collected Orkin service report for review. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Melanie Niez.