complaint·July 13, 2023

LPA Brown toured the facility with Assistant Administrator Montoya last 07/12/2023 at around 10:15 AM and LPA Brown observed bugs traps placed at residents’ rooms and at Assistant Administrators’ Montoya’s office as well. Also, during the visit, Assistant Administrator Montoya reported that they are aware of the roaches at the facility, and they already drafted an agreement with their contracted exterminator but still pending approval from their management. LPA Brown requested for the facility’s exterminator monthly services invoices record and LPA Brown observed monthly services conducted but per Assistant Administrator Montoya’s statement to LPA Brown that the contracted exterminator is spraying the outside of the facility and whatever the reported issue was. LPA Brown recommended to Assistant Administrator Montoya that in addition to spraying the outside of the facility, the contracted exterminator must sprayed/serviced all rooms, not just selected resident rooms. Assistant Administrator Montoya reported that they have a plan with the contracted exterminator to address the issue that is for signature by their management already which is to sprayed/service not selected room, but all rooms must be sprayed. Based on observation and interviews, the allegation of Staff do not ensure facility is kept free of pests for residents in care is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted and a copy of this report, LIC9099, LIC9099D and appeal rights was discussed and provided to Assistant Administrator Erika Montoya.