complaint·June 6, 2025

During the review Photos evidence demonstrated R#1 room to have biohazard material such as feces smeared all over R#1 bedroom floor and inside R#1 trash can. in addition, pictures also demonstrated bodily fluids such as urine to be on R#1 bedroom floor leading towards R#1 bathroom floor. LPA conducted an interview with Facility Administrator who informed LPA that R#1 has on going behaviors pertaining to hygiene and R#1 defaecating. Administrator informed LPA that facility has been redirecting R#1 regarding R#1 behavior. In addition, Administrator provided LPA with sheet long demonstrating that facility has increase the times R#1 sheets get changed because of R#1 on going behaviors. Furthermore, LPA observed that laundry service along with shower schedule for R#1 increased to help maintain R#1 room clean, sanitary, and assist R#1 with proper hygiene. LPA conducted interviews with residents and four out of four residents informed LPA that housekeeping help maintain the facility clean and sanitary. Third allegation: Staff do not provide residents with housekeeping service. Regarding the allegation LPA conducted interviews with residents and four out of four residents informed LPA that housekeeping service is provided daily. In addition, four out of four residents informed LPA that housekeepers are consistent with their schedules and times of when they clean their room and the facility. LPA collected documentation and observed the times and schedules of when housekeeping services are provided. Fourth allegation: Staff do not provide residents with laundry service. Regarding the allegation LPA conducted interviews with residents and four out of four residents informed LPA that they receive laundry services provided by the facility. LPA observed based on laundry schedule that times of services differ based on each resident’s needs. LPA observed that Resident #1 receives laundry service three times a week due to ongoing behaviors and poor hygiene. Fifth allegation: Staff do not provide residents with clean linen. Regarding the allegation “Staff do not provide residents with clean linen” LPA received pictures pertaining to R#1 bed and linens during observation LPA observed R#1 linens to have large amount of stain marks that appeared to look like urine along with blood stains. LPA conducted interview with Facility Administrator who informed LPA that Resident #1 has ongoing behaviors where R#1 urinates or defecates on self. Administrator provided LPA with progress notes pertaining to R#1 behaviors and redirection that has been implemented for R#1. In addition, LPA observed that R#1 sheet change have increased, and facility is changing resident #1 sheets daily and as needed to meet residents’ behavior needs. LPA conducted a walkthrough of resident#1 room and witnessed resident’s room to be clean along with residents’ bed and sheets. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegation is Unsubstantiated. Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Ricardo Lara at the end of the visit.