complaint·March 7, 2023

Regarding staff does not ensure that residents are adequately fed, the licensee stated that all residents are served three full meals each day. Licensee stated that the residents usually say that it is too much food. If the residents want seconds, they can have it when requested. Three out of four residents interview said they are all adequately fed with plenty of food. Regarding staff inappropriately handled resident, LPA and LPM interviewed four residents, the licensee and two staff. All residents interviewed deny being inappropriately handled in the facility. All staff interviewed deny inappropriately handling residents. There are no witnesses to corroborate the allegation. Regarding staff yelled at resident, LPA and LPM interviewed four residents, two staff, and the licensee. All persons interviewed deny that staff yell at the residents. The residents say they like living here and they like the staff. Regarding staff did not assist resident during an incident, interviews conducted with facility staff and residents did not corroborate that there was an incident that was not addressed by facility staff. Regarding staff made an inappropriate comment in front of resident, four residents interviewed deny that staff made inappropriate comments to them. All staff deny being inappropriate towards residents. There are no witnesses to corroborate the allegation. Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited during this visit. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Dorris Anderson at the conclusion of the visit.