Public Record
Excelcare
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About this facility
Operating details and county context
Operating details
- Capacity
- 10 residents
- Phone
- (909) 796-4553
- Address
- 11400 Poplar Street
- Licensed since
San Bernardino County context
297*CCLD
Total facilities
5.4*CCLD
Avg citations
9.0*CCLD
Avg visits
3.7*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
11 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2025
- 87355(e)Type A
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility:This requirement was not met as evidenced by: Based on observation, record review, and interviews the Licensee did not comply with the section cited above by not having a background clearance for tenant(1)
- 87219(a)Type B
87219 Planned Activities(a) Residents shall be encouraged to maintain and develop their quality of life through participation in a variety of planned activities.. Based on observation and interviews, the licensee did not ensure the facility to participate in planned activities which poses a potential Health, Safety, or Personal Rights risk to persons in care.
- 87555(a)Type A
87555 General Food Service Requirements(a)The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board... All food shall be selected, stored, prepared and served in a safe and healthful manner. Based on observation and interviews, the licensee did not ensure the facility had an adequate food supply for residents in care, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
- 87303(a)Type A
87303 Maintenance and Operation(a) The facility shall be clean, safe, sanitary and in good repair at all times... Based on observation and interviews, the licensee did not ensure the facility to be kept clean, safe, and sanitary which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
- 87468.2(a)(4)Type A
Additional Personal Rights of Residents in Privately Operated Facilities(a)In addition to the rights listed in Section 87468.1...residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: The licensee did not comply with the section cited above by not ensuring R1 had adequate services and staff to meet their needs, which poses an immediate, health and safety risk to persons in care.
- 87468.1Type B
87468.1 Personal Rights of Residents in All Facilities. (a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:...(3)To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidence by Based on interviews, the licensee did not follow Personal Rights regulation for 1 out of 9 residents which, poses a potential Health, Safety, or Personal Rights risk to persons in care.
2023
- 87458(b)(1)Type B
Based on LPA record review, the licensee did not comply with the section cited above by Resident #1 (R1) did not have examination results for tuberculosis on file, which poses/posed a potential health, safety or personal rights risk to persons in care.
- 87555(a)Type A
87555 General Food Service(a)The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents…This requirement is not met by: Licensee stated that resident is obese and is limiting in-between meal nourishment or snacks to resident
- 87468.2(a)(4)Type A
87468.2 Additional Personal Rights...(a)Residents in all residential care facilities... shall have...rights:(4)To care...and services that meet their individual needs.This requirement it not met as evidence by: Licensee not providing R1 and R2 with proper showers which poses an immediate health, safety, and personal rights risk to persons in care.
- 87307(a)(3)(a)Type B
Based on observation during visit on 1/30/23 of Room #6. Resident observed sleeping on 2 mattresses and 2 box springs stacked on top of one another; the licensee did not comply with the section cited above in not providing resident with furniture to accommodate the resident which poses/posed a potential health, safety or personal rights risk to persons in care.
- 877555(b)(8)Type B
Based on observation of the facility food pantry on 1/30/23's visit the licensee did not comply with the section cited above in 4 out of 5 food cans being expired; which poses/posed a potential health, safety or personal rights risk to persons in care.
Inspection record
22 visits on record since 2023. Most recent on 2026-05-21.
4 routine inspections, 16 complaint visits. 12 complaints on record, 6 of 12 substantiated.
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Other1 Type ARead inspector’s narrative
- Complaint1 Type A · 1 Type BRead inspector’s narrative
- Other1 Type A · 1 Type BRead inspector’s narrative
- Complaint1 Type ARead inspector’s narrative
- Complaint1 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- InspectionNo citationsRead inspector’s narrative
- Inspection1 Type BRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Complaint1 Type ARead inspector’s narrative
- Complaint1 Type ARead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- ComplaintNo citationsRead inspector’s narrative
- Inspection2 Type BRead inspector’s narrative
11 citations across the record on file
Nearby
Other licensed assisted living facilities in Loma Linda
FAQ
Common questions about this facility
Is Excelcare licensed in California?
Yes, Excelcare is currently licensed in California. It has been licensed since 2013.
How many citations does Excelcare have?
Excelcare has 11 citations on record: 6 Type A (more serious) and 5 Type B citations. It has received 22 visits (4 inspections, 16 complaint visits, 2 other visits).
When was Excelcare last inspected?
Excelcare was last inspected on May 21, 2026. California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is Excelcare?
Excelcare is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 10 residents. It is located in Loma Linda, San Bernardino County, California.
How does Excelcare compare to other assisted living facilities in San Bernardino County?
Excelcare has 11 citations. The county average is 5.4 citations per facility. There are 297 assisted living facilities in San Bernardino County.
Does Excelcare have any serious violations?
Excelcare has 6 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
Has Excelcare had any complaint inspections?
Excelcare has received 16 complaint-triggered inspections. 6 resulted in substantiated findings. Complaint inspections are triggered when someone reports a concern to CCLD.
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