complaint·October 3, 2025

LPA interviewed two (2) staff, both staff informed LPA they attend to residents and their toileting needs in a timely manner. Both staff informed LPA they attended to R1 the day of the alleged incident and R1 got upset and refused assistance. Regarding allegation #2, LPA interviewed 6 residents, 5 out of 6 residents stated the facility staff can communicate well with residents. 1 of the 6 residents stated S1 understands English, but can not speak it very well. LPA interviewed 2 staff, S1 informed LPA the residents have a routine, not much communication is needed, however they are able to communicate with residents fine. S1 informed LPA R1 can speak Spanish, but if they are in a bad mood they will refuse to speak Spanish. S2 informed LPA S1 cannot speak English fluently, however they are learning and can communicate well with the residents. S2 included the rest of the facility staff are able to speak English and communicate with residents just fine. Regarding allegation #3, LPA interviewed 6 residents. 5 out of 6 residents informed LPA they have privacy in the facility. 1 of 6 residents did not understand the question. LPA interviewed 2 staff, both have confirmed all residents have privacy while in care, residents are able to close their bedroom doors as well as having privacy while using the bathroom. Based on observation, interviews, and pertinent documents the allegations are unsubstantiated. An Unsubstantiated complaint means, that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator Dorris Anderson and a copy of this report was provided at the conclusion of the visit.