Inspection visit

complaintMay 27, 2021

APPEARANCE QUALITY HOMELicense 3664265553 citations on this visit

3 citations recorded

Inspector’s narrative

What the inspector wrote

Allegation #2 Facility staff are not ensuring that residents are properly dressed LPA George observed all residents to be groomed and dressed appropriately that were walking/moving around the facility. LPA George observed staff encouraging resident's to handle their daily hygiene by taking a shower and changing their clothes. Based on observation, LPA was unable to corroborate the allegation of Facility staff are not ensuring that residents are properly dressed, the allegation is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. Allegation # 3 Facility staff are not assisting residents with transfers out of bed LPA George observed that 2 of the resident's to be in bed and the others walking around the facility. LPA George was able to interview bedridden resident whom stated that staff does assist them with getting out of the bed when needed. All other Resident's are non-ambulatrory, and stated that if help was needed, that staff would assist. Therefore the allegation of Facility staff are not assisting residents with transfers out of bed is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted and a copy of this report and 9099C was provided to Caregiver Blanca Gonzalez. Allegation #2 Residents was not provided appropriate sleeping arrangements while in care. LPA George conducted a tour of the facility. LPA observed the beds in bedroom #5 to be on the floor and not on an actual bed frame. There is not documented reason to prove that both resident's residing in the room requiring for the beds to be as they are. Based on observation that allegation of Residents was not provided appropriate sleeping arrangements while in care is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Allegation #3 Facility staff speak inappropriately to resident. LPA George conducted interviews and based on information provided, staff are speaking to resident's inappropriately as they are yelling at resident's instead of using an appropriate voice tone when speaking to them. The allegation of Facility staff speak inappropriately to resident is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Based on observation, records review and interviews deficiencies will be cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and a copy of this report, 9099C, 9099D and appeal rights was provided to Caregiver Blanca Gonzalez.

Citations

8 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

80022(a)(i)Type B
80022 Plan of Operation(a) Each licensee shall have and maintain on file a current, written, definitive plan of operation.Prior to the use of secured perimeters, applicants or licensees of Group Homes and Adult Residential Facilities seeking to utilize secured perimeters pursuant to Health and Safety Code section 1531.15 shall submit the Department of Developmental Service's written approval and the approved component of the applicant's or licensee's plan of operation to the Department as specified in the California Code of Regulations, Title 17, Chapter 3, Sub chapter 4, Article 12, Sections 56072(c). This requirement is not met as evidenced by: Based on observation the licensee did not obtain prior approval for a secured perimeter on 1 out of 1 times. This poses a potential health, safety, and personal rights risk to person's in care.
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80019(e)(1)Type B
80019 Criminal Record Clearance80019 Criminal Record Clearance(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1522 shall prior to working, residing or volunteering in a licensed facility: (1)Obtain a California clearance or a criminal record exemption as required by the Department or.. This requirement is not met as evidenced by the licensee allowing for a family friend to utilize the amenities at the facility. This poses a potential health, safety or personal rights risk to person's in care.
80022(a)(7)Type B
80022 Plan of Operation(a) Each licensee shall have and maintain on file a current, written, definitive plan of operation.(7) A sketch of the building(s) to be occupied, including a floor plan which describes the capacity's of the buildings for the uses intended, room dimensions, and a designation of the rooms to be used for non ambulatory clients, if any. This requirement is not met as evidenced by:Based on observation the licensee did not follow the plan of operation on 1 out of 1 times
80026(a)(f)Type B
80026 Safeguards for Cash Resources, Personal Property, and Valuables of Residents(a) A licensee shall not be required to accept for admission or continue to care for any client whose incapacitates, as documented by the initial or subsequent needs appraisals, would require the licensee to handle such client's cash resources.(f) The licensee or employee of a licensee shall not make expenditures from clients' cash resources for any basic services in these regulations, or for any basic services identified in a contract/admission agreement between the client and the licensee. This requirement is not met as evidenced by:Based on observation, interview and record review the licensee did not ensure that the resident used their own resources for basic services. This poses a potential health, safety or personal rights risk to person's in care.
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80034(a)(4)Type B
80034 Submission of a new application(a) A licensee shall file a new application as required by Section 80018 whenever there is a change in conditions or limitations described on the current license, or other changes including but not limited to the following:(4) Any increase in capacity.This requirement is not met as evidenced by:Based on observation, interview and record review the licensee did not submit a new application for an increase in capacity. This poses a potential health, safety or personal rights risk to person's in care.
80072(a)(3)Type B
80072 Personal Rights(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including but not limited to: interference with the daily living functions, including eating, sleeping, or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: The licensee having the pantry and refrigerator locked.
80072(a)(1)Type B
80072 Personal Rights(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:Based on observation, and interviews the licensee did not ensure that the resident's were spoken to appropriately on at least 2 occasions. This poses a potential health, safety or personal rights risk to persons in care.
80072(a)(2)Type B
80072 Personal Rights(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:Based on observation, record review and interview the licensee did not ensure that 2 out of 6 residents had comfortable accommodations.

FAQ · About this visit

Common questions about this visit

What happened during the May 27, 2021 inspection of APPEARANCE QUALITY HOME?

This was a complaint inspection of APPEARANCE QUALITY HOME on May 27, 2021. 3 citations were issued: 3 Type B.

Were any citations issued to APPEARANCE QUALITY HOME on May 27, 2021?

Yes, 3 citations were issued (0 Type A, 3 Type B). The first citation was for: "80022 Plan of Operation(a) Each licensee shall have and maintain on file a current, written, definitive plan of operatio..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·May 27, 2021