Joy & Jay Home Care

§1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds (c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed. This Requirement was not met as evidenced by: Based on interviews and review of records, the licensee did not ensure a refund was provided to R1's authorized representative, which posed a potential health, safety and personal rights risk to 1 of 6 residents in care.

Report suspected non-serious physical abuse within 24 hours

87211 Reporting Requirements (c) Any suspected physical abuse that does not result in serious bodily injury of an elder or dependent adult shall be reported to the local ombudsman, the corresponding licensing agency, and the local law enforcement agency within twenty-four (24) hours as required by Welfare and Institutions Code Section 15630(b)(1). This requirement was not met as evidenced by: Based on interviews and records reviewed, the Licensee did not report physical abuse of an elder or dependent adult to the local ombudsman, Lincensing, nor local law enforecement. This posed an immediate health, safety, and personal rights risk to 6 of 6 residents in care.